Social Media Updates: A Gift for Brands

Posted: September 17, 2015, at 1:30 p.m. by Taylor Shelnutt. Six thousand tweets are sent every second around the world, accumulating to 500 million tweets per day. Three hundred million people are monthly active Instagram…

Let Us Stay with You

Posted: October 4, 2014, 11:30 a.m. by Michelle Pierce. Finally. The weekend has arrived that John Vawter and his wife, Susan, have been anxiously awaiting. A weekend away from the kids. A weekend away from…

To Work or Not to Work

Posted: April 21, 2014, 1:50 p.m. by Maggie Jones and Morgan Daniels. In today’s job market you can never be too prepared when it comes to getting hired at your first job out of college.…

Use Twitter to Soar

Posted At: October 16, 2013 1:55 p.m.
by Karly Weigel.

Creating lasting relationships on social media is beneficial for both the company and the customer. Some customers will tweet @SouthwestAir to say hello or check on an arrival gate. The small replies from Southwest make all the difference in customers’ perception of the airline.

‘Tis the Season for Customer Service

It’s that season again . . . time for the hustle and bustle and last minute holiday shopping. Whether you are fighting the crowds at malls or sitting at your home computer, quality customer service…

Customer Service: A Stepping Stool to Public Relations

“The customer’s always right.” This is the common motto spoken by managers across the nation, over and over again.  Since the beginning of October I have worked as an account executive selling advertising space to…