LUV at First Flight

Published on April 18, 2017, at 11:00 a.m. by Clara Balestrieri. As you’re sitting at your computer and planning your next trip, what do you look for specifically? Low fares? Layovers? Airlines? Of course, we…

Internal Communications: Creating Brand Ambassadors

Posted: April 13, 2015, 2:36 p.m. by Ethan Wiggins. In the past, employees were regarded by CEOs and managers as unimportant, replaceable parts of the company. Now, more and more companies realize the importance of…

Southwest Airlines Flies with DISH

Posted: April 18, 2014, 4:42 p.m. by Stefanie Dunlap. Upon boarding my recent Southwest flight from William P. Hobby Airport in Houston to Birmingham-Shuttlesworth International Airport, I followed the usual, mundane airport routine. I took…

Twitter Responses Matter

Posted At: January 13, 2014 8:07 a.m. by Sarah de Jong How many times have you tweeted at a company and your tweet gets overlooked? Happens to me all the time. However, if I do…

Management's Role in Internal PR

Posted At: November 1, 2010 11:21 AM by Laura Rabushka Management personnel sometimes struggle with maintaining good customer relations. Questions arise such as “how can we connect with our customers?” and “what can we provide that…